Privacy Policy
We are committed to safeguarding your personal information with the highest standards of security and transparency.
Privacy Policy
This Privacy Policy explains how Define Financial Services Pvt. Ltd. ("Define Financial Services", "we", "our", or "us") collects, uses, protects, and manages any information that you provide while using our website or mobile application.
We are committed to protecting your privacy and ensuring that your personal information remains secure. Any information collected from you will be used only in accordance with this Privacy Policy.
​
Our Commitment to Privacy
At Define Financial Services Pvt. Ltd., we understand that our relationship with our clients is built on trust and confidence. During the course of using our website, mobile application, or availing our services, we may collect personal and confidential information from you.
We are committed to maintaining the confidentiality of your information and have implemented reasonable administrative, technical, and physical safeguards to protect your personal data and its transmission over the internet.
​
However, Define Financial Services Pvt. Ltd. shall not be held liable for any disclosure of confidential information where such disclosure:
​
-
Is made in accordance with this Privacy Policy;
-
Is required under any agreement with the customer;
-
Is required by applicable law, regulation, court order, or governmental authority; or
-
Occurs due to circumstances beyond our reasonable control.
-
​
We may disclose your personal information to government authorities, judicial bodies, regulatory authorities, or any other entity where we are legally obligated to do so.
Hyperlink Policy
Any hyperlinks to third-party websites are provided solely for your convenience and are accessed entirely at your own risk.
​
Define Financial Services Pvt. Ltd. does not verify, monitor, endorse, or guarantee the accuracy, reliability, or content of any third-party website linked through our website. Similarly, we are not responsible for any hyperlinks created by third-party websites directing users to our website.
Information We Collect
We may collect the following information:
Personal Information
We may collect personal information directly from you, including but not limited to:
​
-
Name
-
Email address
-
Mobile number
-
Contact details
-
Other personal identifiers
Â
This information may be collected when you:
​
-
Register an account;
-
Submit an enquiry;
-
Make a transaction;
-
Purchase a product or service; or
-
Use specific features available on our website or mobile application.
​
How We Use Your Information
Your personal information may be used for the following purposes:
​
-
Providing access to our products and services;
-
Enabling features and functionalities of our website or application;
-
Personalizing your experience;
-
Processing transactions;
-
Communicating regarding your account, services, and transactions;
-
Meeting legal and regulatory requirements.
Â
We employ industry-standard security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to manage and control your personal information.
You may:
​
-
Update your account information;
-
Modify your communication preferences;
-
Exercise your rights under applicable data protection laws;
-
Request deletion of your account or certain personal information by contacting us through the provided communication channels or by using the account deletion option available within the application settings (where applicable).
Collection and Use of Image Data
With your permission, our application may access your device's camera or photo gallery to enable features such as capturing or uploading images.
The images collected may be used for document verification, including Video KYC (Know Your Customer) processes and other verification services offered through the application.
​
Your image data will not be shared with third parties except:
​
-
Where required by law; or
-
Where necessary to provide the services you have specifically requested.
Use of Location Data
With your permission, we may access your device's location information for identity verification and to enable specific features and services within the application.
Security
We are committed to ensuring the security of your information.
​
To prevent unauthorized access, misuse, or disclosure, we have implemented appropriate physical, electronic, and managerial safeguards to protect all information collected through our website and application.
Links to Third-Party Websites
Our website or application may contain links to external websites.
​
Once you leave our website, we have no control over the privacy practices or content of those third-party websites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such websites.
​
We encourage you to review the privacy policies of every external website you visit.
Controlling Your Personal Information
If you believe that any personal information we hold about you is incorrect or incomplete, please contact us at:
​
Email: advisor@definefinancialservices.com
​
We will promptly review and correct any information found to be inaccurate or incomplete.
Security Standards
As a financial services organization entrusted with sensitive customer information, we fully recognize the importance of maintaining the highest standards of security.
​
Our objective is to ensure that:
​
-
Your personal information is stored safely and securely.
-
Passwords are encrypted using one-way encryption before being stored.
-
All communications between you, our systems, mutual fund companies, insurance providers, and other authorized service providers are protected using industry-standard encryption.
-
Your personal information is never shared with any third party unless you have expressly authorized us or such disclosure is required to complete a transaction or comply with applicable law.
Â
To maintain these standards, we implement multiple technical and operational safeguards, including:
​
-
256-bit SSL encryption for all online communications;
-
Secure hosting with leading infrastructure providers;
-
Regular data backups to ensure business continuity;
-
Continuous monitoring and security best practices to safeguard customer information.
Â
At Define Financial Services Pvt. Ltd., we understand that our relationship with our clients is built on trust and confidence. During the course of using our website, mobile application, or availing our services, we may collect personal and confidential information from you.
Â
We are committed to maintaining the confidentiality of your information and have implemented reasonable administrative, technical, and physical safeguards to protect your personal data and its transmission over the internet.
Â
However, Define Financial Services Pvt. Ltd. shall not be held liable for any disclosure of confidential information where such disclosure:
​
-
Is made in accordance with this Privacy Policy;
-
Is required under any agreement with the customer;
-
Is required by applicable law, regulation, court order, or governmental authority; or
-
Occurs due to circumstances beyond our reasonable control.
Â
We may disclose your personal information to government authorities, judicial bodies, regulatory authorities, or any other entity where we are legally obligated to do so.
Hyperlink Policy
Any hyperlinks to third-party websites are provided solely for your convenience and are accessed entirely at your own risk.
​
Define Financial Services Pvt. Ltd. does not verify, monitor, endorse, or guarantee the accuracy, reliability, or content of any third-party website linked through our website. Similarly, we are not responsible for any hyperlinks created by third-party websites directing users to our website.
Information We Collect
We may collect the following information:
Personal Information
We may collect personal information directly from you, including but not limited to:
​
-
Name
-
Email address
-
Mobile number
-
Contact details
-
Other personal identifiers
Â
This information may be collected when you:
-
Register an account;
-
Submit an enquiry;
-
Make a transaction;
-
Purchase a product or service; or
-
Use specific features available on our website or mobile application.
How We Use Your Information
Your personal information may be used for the following purposes:
​
-
Providing access to our products and services;
-
Enabling features and functionalities of our website or application;
-
Personalizing your experience;
-
Processing transactions;
-
Communicating regarding your account, services, and transactions;
-
Meeting legal and regulatory requirements.
Â
We employ industry-standard security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Rights
You have the right to manage and control your personal information.
​
You may:
​
-
Update your account information;
-
Modify your communication preferences;
-
Exercise your rights under applicable data protection laws;
-
Request deletion of your account or certain personal information by contacting us through the provided communication channels or by using the account deletion option available within the application settings (where applicable).
Collection and Use of Image Data
With your permission, our application may access your device's camera or photo gallery to enable features such as capturing or uploading images.
​
The images collected may be used for document verification, including Video KYC (Know Your Customer) processes and other verification services offered through the application.
​
Your image data will not be shared with third parties except:
​
-
Where required by law; or
-
Where necessary to provide the services you have specifically requested.
Use of Location Data
With your permission, we may access your device's location information for identity verification and to enable specific features and services within the application.
Security
We are committed to ensuring the security of your information.
To prevent unauthorized access, misuse, or disclosure, we have implemented appropriate physical, electronic, and managerial safeguards to protect all information collected through our website and application.
Links to Third-Party Websites
Our website or application may contain links to external websites.
​
Once you leave our website, we have no control over the privacy practices or content of those third-party websites. Therefore, we cannot be held responsible for the protection and privacy of any information you provide while visiting such websites.
​
We encourage you to review the privacy policies of every external website you visit.
Controlling Your Personal Information
If you believe that any personal information we hold about you is incorrect or incomplete, please contact us at:
​
Email: advisor@definefinancialservices.com
​
We will promptly review and correct any information found to be inaccurate or incomplete.
Security Standards
As a financial services organization entrusted with sensitive customer information, we fully recognize the importance of maintaining the highest standards of security.
​
Our objective is to ensure that:
​
-
Your personal information is stored safely and securely.
-
Passwords are encrypted using one-way encryption before being stored.
-
All communications between you, our systems, mutual fund companies, insurance providers, and other authorized service providers are protected using industry-standard encryption.
-
Your personal information is never shared with any third party unless you have expressly authorized us or such disclosure is required to complete a transaction or comply with applicable law.
Â
To maintain these standards, we implement multiple technical and operational safeguards, including:
​
-
256-bit SSL encryption for all online communications;
-
Secure hosting with leading infrastructure providers;
-
Regular data backups to ensure business continuity;
-
Continuous monitoring and security best practices to safeguard customer information.